SERVICENOW
SERVICENOW ITSM TOPICS: -Training Overview
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Service Now
service now training in hyderabad
service now training and course Unlock new career opportunities with our ServiceNow Course at Naarayana Technologies. Our course is designed to provide you with the essential skills needed to manage IT services, automate workflows, and improve enterprise operations using the ServiceNow platform.
- Comprehensive Curriculum: Covering all major aspects of ServiceNow including IT Service Management (ITSM), Incident Management, Change Management, Asset Management, Service Catalogs, and more.
- Hands-On Training: Gain practical knowledge with real-world case studies, projects, and simulations to understand ServiceNow’s applications in live business environments.
- Industry Experts as Trainers: Learn from experienced professionals with expertise in ServiceNow who can guide you through the platform’s features and best practices.service now training
Why Learn Service Now course ?
ServiceNow is one of the most popular platforms for IT service management (ITSM) and automating various enterprise processes. Learning ServiceNow will give you a competitive edge in the rapidly growing field of IT service management and cloud computing. Here’s why you should consider learning ServiceNow:
- High Demand for ServiceNow Professionals: ServiceNow is widely used by companies across various industries for managing IT services, and professionals with expertise in the platform are in high demand.
- Comprehensive Skill Set: Learn a variety of skills including ITSM, IT operations management, cloud computing, incident management, and service automation.
- Industry-Relevant Expertise: ServiceNow is used by top enterprises like Microsoft, Siemens, and others, making it an essential tool in managing enterprise services and IT infrastructure.
Service Now Course Outline
Introduction to ServiceNow
- Overview of ServiceNow
- ServiceNow Architecture
- ServiceNow User Interface
- Navigating ServiceNow
- Tables, Records, and Fields
- Applications and Modules
- Role-based Access Control (RBAC)
ServiceNow Incident Management
- Understanding Incident Management Process
- Creating and Managing Incidents
- Incident Lifecycle
- Incident Templates and Categorization
- SLA Management for Incidents
- Incident Assignment and Resolution
ServiceNow Change Management
- Overview of Change Management
- Change Request Lifecycle
- Change Types (Standard, Emergency, Normal)
- Change Workflows and Approvals
- Change Calendar and Impact Analysis
- Managing Risk and Compliance
ServiceNow Problem Management
- Understanding Problem Management
- Problem Identification and Categorization
- Problem Investigation and Diagnosis
- Creating Known Errors and Workarounds
- Problem Resolution Process
ServiceNow Knowledge Management
- Knowledge Management Overview
- Creating and Publishing Knowledge Articles
- Knowledge Article Lifecycle
- Managing Knowledge Article Access and Permissions
- Integrating Knowledge Management with Incidents and Problems
Conclusion and Certification Preparation
- Review Key Concepts
- Preparing for ServiceNow Certification Exams
- Resources for Ongoing Learning and Support
- Final Q&A and Wrap-up
Why Choose Naarayana Technologies for Your Service now Course?
At Naarayana Technologies, we offer a top-tier ServiceNow Course that prepares you to become an expert in IT Service Management and enterprise automation. Here’s why our course is the best choice for your learning journey:
- Industry-Recognized Curriculum: Our course covers all the key aspects of ServiceNow, including ITSM, Incident Management, Change Management, Service Catalog, and more, ensuring you gain comprehensive knowledge.
- Experienced Trainers: Learn from certified ServiceNow professionals who bring real-world experience and insights, helping you understand practical applications and industry best practices.
- Hands-On Practical Training: Get hands-on experience with ServiceNow through live projects, case studies, and interactive learning sessions to ensure you can implement what you’ve learned in real business environments.
- Flexible Learning Options: Whether you prefer online, offline, or hybrid learning, we offer flexible options to accommodate your schedule and learning style.
- Certification & Placement Support: Gain a recognized certification and receive career assistance, including resume building, interview coaching, and job placement support to help you secure a ServiceNow-related role.
Service Now Course - Frequently Asked Questions
The duration of the ServiceNow course is typically 2 to 3 months, depending on the learning mode and schedule. We offer both full-time and part-time options.
No, prior experience is not required. This course is suitable for both beginners and IT professionals who wish to enhance their skills in IT service management and automation using ServiceNow.
The course covers essential topics such as IT Service Management (ITSM), Incident Management, Change Management, Service Catalogs, Asset Management, ServiceNow Administration, and ServiceNow Development.
You will work with the ServiceNow platform, including its various modules for ITSM, Asset Management, and Service Catalogs, along with tools for workflow automation and reporting.
You can enroll by visiting our website or contacting the nearest branch of Naarayana Technologies for more information on the course schedule, fees, and enrollment process.
Start your journey to becoming a certified Service Now expert today and open up a world of career opportunities in IT service management!
